Refund policy

PRODUCT RETURN

 

Dear customers!

For product returns, we would like to provide the following information to help you run smoothly. Whether there is a size problem (A), a quality defect (B) or any other reason why you want to return the product you bought from us, you will need the following.

 

  1. Product return size problem obsession for other reasons (non-quality defect) as follows:
  2. Send us an email with the information below daniel@true-surfers.com to our email address.
  3. Return the printed form with the product to our address.

       - Customer name:
       - Customer email address:
       - Customer phone number:
       - Order date:
       - Date of receipt of order:
       - Brand of the product to be returned:
       - Product name to be returned:
       - Product size to be returned:
       - Product color to be returned:
       - Product number to be returned:
       - Purchase value of the Product to be returned:
       - Reason for return:
  Proof of purchase block, invoice copy In the absence of this, we are unable to exchange products.
       - Underline what you want:

  • a. Product price refund. If you paid with a credit card, we will refund the product price to your credit card. If you purchased with a cash payment, enter the 24-digit bank account number and the name of the bank account holder to which you request a refund.
  • b. Resizing. Place another order for the replacement product you want, which includes in the order comment that you want to validate the replacement of your previous order with the new order. (Any price difference or additional delivery cost will be invoiced by cash on delivery or you can settle it by bank transfer. In case of a smaller value, the purchase price difference will be transferred to your bank account).

       - Data required for purchase price refund:

  • Account holder:
  • Bank account number (24 characters):

 

  1. The returned product is in the original packaging, with labels, in original, new, unused condition, (including any parts, pl fixing screws, corners) we can take it back. If the original packaging is not available or due to damage it cannot return the product to its original form for storage, we can refund and credit its value by deducting a -20% return stock / packaging fee from the product price. In the case of incompletely returned products, in the case of a replacement part, we can refund or credit it by deducting its value. In the case of non-replaceable parts, we may refuse to return the product, together with a refund of the price of the product (Please do not tape the original packaging or box of the products together, if possible wrap it in additional packaging for return).
  2. Products returned more than 30 days after receipt can only be returned by prior arrangement, and their value can be credited in the amount available in our store / webshop (credits) based on current product prices or purchase value.
  3. Return address:

 Daniel Harmati, 1051 József Nádor tér 11

 

 

  1. Product return quality problem, failure due to the following.
  2. Before making a quality complaint, find out about the warranty interval and warranty conditions for the given product. Please email us before returning the product daniel@true-surfers.com send it for us it is the following information. After evaluating the required information, we will provide instructions on how to return the defective product.
  3. Send us an email with the following information:

   - Customer name
   - Customer email address
   - Customer telephone number
   - Place of Purchase or Online Order Date
   - Date of receipt of order
   - Brand of the Product to be returned
   - Name of the product to be returned
   - Size of the Product to be returned
   - Color of the Product to be returned
   - Number of product to be returned
   - The value of the Product to be returned at the time of purchase

Proof of purchase block, invoice copy (on this in the absence of documents, we are unable to exchange the product).
   - Approximate amount of use
   - Reason for return, description of product quality problem:
   - Send images as follows (JPEG format with larger images, preferably smaller than 500kb and 3MB)

1 picture: Product full picture (both sides for joints). picture 2: Full picture of the sole and back of the product 

Image 3: Close-up of the defective part 1

Image 4: Close-up of the defective part 2

Image 5: Image of a warranty card or, failing that, proof of purchase.

 

Based on the information sent in the email, we will begin warranty service, after which we will notify you of the next steps regarding the return of the defective product.

 

Thank you for choosing us!

Kiteshop team